KIOSK MANAGEMENT – KSHAN

Banks, financial institutions and insurance companies have started deploying passbook printing kiosks and multi-function kiosks as part of their eLobby initiatives to enhance customer convenience and expand transaction hours. Operational efficiency goes up as a result for these institutions. Institutions are increasingly using such kiosks to offer their customers facilities such as cash/cheque deposit, passbook printing, balance enquiry, statement printing and request options.

MAXIMUS has a tested and proven solution in the form of KSHAN. Built on the solid switching framework of ASTRA, this kiosk management application is a self-service utility for driving transactions and information displays on kiosks. KSHAN can be easily interfaced with any CBS of the back-end institution.

KSHAN has three components: the central server application, the kiosk agent application and the remote monitoring tool. The central server application is powerful enough to connect to and manage very large number of kiosks. Sophisticated programming techniques have been used to regulate transaction queues and monitor health status of the terminals. Messaging between the central server application, which essentially acts as a middleware, and the back-end line-of-business system follows ISO 8583 convention.

Identification of the customer at the kiosk is possible through a variety of options, such as customer ID and password, barcode on the passbook, ATM card and PIN or Account Number especially for cheque deposit.

The MAXIMUS solution is designed keeping in mind the need for minimizing network traffic and maintaining terminal connectivity.

Application Features

  • Cheque Deposit/Truncation
  • Funds Transfer
  • Bill Payments
  • Passbook Update
  • Stop Cheque Request
  • Cheque Book Request
  • Balance Enquiry
  • Account Statement
  • Mini Statement
  • Cheque Status
  • Internet Banking
  • Information Display
  • Customer Feedback

Benefits

  • Improved operational efficiency for banks, financial institutions and insurance companies
  • 24×7 service facility to customers
  • Wider expansion of customer touchpoints
  • Channel for disseminating advertorial and promotional information
  • Facility for generating business leads and product demand
  • Supports range of financial and non-financial transactions
  • Reduces requirement for brick and mortar establishments